Skip to content
USD Chevron

FAQ

Answers to most common questions about products, orders, shipments, and payments.
Products
When will you restock? Plus

With only one available of each item, you’re guaranteed to own something that no one else can claim. Once it's gone, it's gone.

Are your products certified? Plus

Our diamonds and gemstones are certified for their quality, ensuring that every purchase you make is a true investment in beauty and value.

Do you sell antiques and vintage items? Plus

From antique jewelry to vintage watches, every piece we offer is handpicked for its beauty, history, and craftsmanship. For nearly 50 years, we’ve been New York’s trusted experts in rare estate treasures.

Do you buy jewelry? Plus

It depends on several aspects, so please get in touch with us and we'll evaluate your piece.

Shipping
What countries to you ship to? Plus

We offer shipping to the US and several international countries. If you don't see your country listed in the checkout, contact us.

What is your free shipping policy? Plus

We offer free Shipping on all United States orders. All other countries will be charged based off USPS calculated rates.

Sell to Us
Is the Mail-In Kit free of charge? Plus

Yes. The Mail-In Kit is completely free of charge. Simply, fill out our request form to get your Mail-In Kit now!

How do I use the Mail-In Kit? Plus

Your Mail-In Kit will quickly arrive at the address you provided within an envelope mailer. Within the envelope you will find a personalized barcoded inventory list and receipt that will contain a tracking number and your order number, a pre-addressed postage paid label and a padded envelope for mailing back your items within the material safe bag. Simply complete the personalized barcoded inventory form and securely place your items in the padded mailer and drop it off at the nearest United States Post Office. Gryphon Precious Metals pays for all postage and insurance.

What if the Mail-In Kit does not fit all my items? Plus

If the Mail-In Kit does not fit all your items then simply contact our Customer Service number and we will promptly mail you our large kit. If you believe that your items will not fit in our regular Mail-In Kit, then when you request your Mail-In Kit please ask for our large kit.

How do I get paid? Plus

Once we determine the value of your items, we will contact you with our offer, once the offer is accepted we will promptly mail you a check the same business day. If requested payment can also be arranged through PayPal or Electronic Funds Transfer (EFT). If for any reason you are not 100% satisfied with our offer, we will mail your items back free of charge.

Should I clean my items? Plus

No! Older coins will lose most if not all their value if they are cleaned or polished. Silver plated items are more easily recognizable when tarnished and most collectors prefer the fine patina that Sterling Silver develops over time.

Is there any jewelry that you do not buy? Plus

We buy all jewelry made of precious metals including gold, silver, platinum and palladium with or without diamond and gemstones. When evaluating your jewelry, we consider the potential resale value as well as the value of the diamonds and gemstones and will include it in our offer.

What kind of watches do you buy? Plus

We buy all mechanical vintage and antique pocket and wrist watches both Men’s and Women’s. Vintage watches were produced prior to 1970. We are extremely competitive with our offers for Rolex, Piaget, Cartier, Omega, Tiffany, Audemars Piguet, Baume Mercier, Hamilton, Waltham, Elgin and many others. We do not purchase watches that contain batteries.

Do you buy Jade, Amber Or Coral? Plus

Yes! We buy all Jade, Amber, Coral or items made from other precious and semi-precious stones and materials made into jewelry or sculptures.

Do you buy dental gold? Plus

Yes! One Cap to Full Bridges, surprisingly there is good value in Dental Gold.

What if I am unsure that my item is made from precious metal? Plus

Please feel free to send in any items that you are not sure about. We will determine if there is any value to your item and if there is not any value we will send your items back free of charge if requested.

Refunds & Exchanges
What is your refund policy? Plus

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. For more details, please read our Refund Policy.

How do refunds work? Plus

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

For more details about this topic, please read our Refund Policy.

How can I exchange an item? Plus

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hgordon777@gmail.com and send your item to: Blue Ribbon Rarities, 30 W 47th St, #802, New York NY 10036, United States.